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Core Functions

Golden Palm Maintenance Ltd.

Golden Palm Maintenance’s Senior Management team is bolstered by on-site supervisors and area managers. These team members ensure the consistent delivery of high-quality service by overseeing daily operations to meet rigorous standards.

Our primary goal is to deliver tailor-made services that meet your specific requirements. Our success is reflected in the satisfaction of our clients, many of whom have been with GPM for over 15 years.

200+
Satisfied accounts across Canada
Core Functions

Key Account Representative

Golden Palm Maintenance assigns a Key Account Representative to each location. This Senior Management member acts as the primary liaison between Property Management and Golden Palm Maintenance Ltd.

AREA MANAGERS

Quality Control and Supervision

  • Conduct inspection tours and perform regular site checks.
  • Follow up on any identified problem areas with additional inspection tours.
  • Coordinate and schedule periodic work as required.
  • Oversee the work of day and weekend staff.
  • Meet with night supervisors to highlight areas needing specific attention and to assign periodic work.
  • Ensure that WHMIS and Safety Data Sheets are available for all cleaning chemicals and solvents on site.

Liaison with Property Management:

Meet with Management to discuss areas needing specific attention, periodic work, and changes in cleaning areas.
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Act as a liaison between Property Management, tenants, and Golden Palm Maintenance cleaning staff.
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On-Site Night Supervisors

Inspect cleaning operations on each floor during and after cleaning.

Ensure cleaning is conducted behind locked doors.

Verify adherence to periodic cleaning schedules.

Distribute keys and pass cards to cleaners.

Review log books and arrange for necessary cleaning tasks.

Manage Cleaner Attendance:

  • Ensure all night staff are accounted for and that sign-in sheets are completed as required.
  • Coordinate with the Area Manager to cover areas when employees are absent.
  • Report absentees to the Area Manager.
  • Complete time sheets and send them to the Payroll Department.

Hiring and Training

  • Conduct interviews for cleaning positions with the Area Manager.
  • Complete necessary application forms, check identification for new employees, and forward documentation to the Payroll Department.
  • Arrange and oversee training for new employees and periodic retraining for current staff.
  • Conduct training sessions on new equipment and solvents introduced to the workplace.

Supply and Equipment Management

  • Conduct inventory counts of supplies and ensure each employee has the proper cleaning equipment and supplies.
  • Place orders for cleaning materials and supplies with the Area Manager or Property Management.
  • Inspect all equipment and arrange for repairs or replacement as needed.

Supervisor Recruitment Criteria

Supervisors are crucial to Golden Palm Maintenance’s success. We hire supervisory staff based on the following criteria:

  • Practical experience in instructing cleaning staff on the use of materials, equipment, chemicals, and cleaning services.
  • Practical experience in handling cleaning staff issues such as attendance, punctuality, reporting onsite accidents/injuries, disciplinary issues, staff morale, and incentives.
  • Working knowledge of cleaning equipment, materials, chemicals, and solvents.
  • Experience in preparing time sheets.
  • Experience in filing WSIB claim forms.
  • Ability to provide references of past experience.

Golden Palm Maintenance Ltd. offers ongoing training for each member of our supervisory team.
This includes training sessions on new equipment and chemicals, meetings with chemical and equipment providers, and access to videos, literature, and brochures on innovative cleaning procedures.
Regular meetings are held to discuss problem-solving and improvements in working conditions.

FAQ's

Got questions?
We have answers

What types of cleaning services does your company offer?
How do you ensure the quality of your cleaning services?
Are your cleaning products and methods environmentally friendly?
How do you ensure the safety of your clients' property and belongings during cleaning?
Can I customize my cleaning plan to suit my specific needs and preferences?
How do I book your cleaning services?

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Email Address
info@goldenpalmmaintenance.ca
Phone Number
416-690-6893416-690-0340
Office Address
4-1680 Midland Avenue  
Toronto, Ontario,
M1P 3C6
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